Digital Marketing

Top Personalization Trends and Statistics to Follow in 2023

Top Personalization Trends and Statistics to Follow in 2023
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Personalization has become an essential aspect of modern marketing, with businesses seeking to deliver a more customized and relevant experience to their customers. In 2023, personalization trends will continue to evolve and shape the way businesses interact with their customers.

Increased Use of Artificial Intelligence

Artificial intelligence (AI) has already made significant strides in the personalization space, and this trend is expected to continue in 2023. AI enables businesses to analyze vast amounts of data to provide customized recommendations and experiences to their customers. According to a report by Accenture, 72% of consumers expect companies to use AI to personalize the shopping experience.

Rise of Micro-Moments

Micro-moments are short, high-intent interactions that customers have with brands through their devices. In 2023, businesses will need to focus on delivering personalized experiences in these micro-moments to increase customer engagement and loyalty. 90% of consumers expect brands to be present and helpful during these micro-moments.

Omnichannel Personalization

Omnichannel personalization refers to the ability to provide a seamless and consistent experience across all touchpoints, including physical stores, websites, and mobile apps. In 2023, businesses will need to embrace omnichannel personalization to deliver a consistent and personalized experience to customers, regardless of the channel they use. According to Salesforce, 76% of customers expect companies to understand their needs and expectations across all channels.

Use of Personalized Video Content

Personalized video content has proven to be an effective way to engage customers and drive conversions. In 2023, businesses will need to use personalized video content to deliver a more relevant and personalized experience to their customers. According to Wyzowl, 80% of consumers say that they are more likely to buy a product after watching a branded social media video.

Emphasis on Customer Data Privacy

In 2023, customers will continue to place a high value on their personal data privacy. Businesses will need to prioritize the protection of customer data and communicate transparently about how they use customer data to deliver personalized experiences.


Personalization will continue to play a critical role in the marketing landscape in 2023. As technology advances and customer expectations evolve, businesses will need to stay ahead of the curve by embracing the latest personalization trends and technologies. By leveraging AI, micro-moments, omnichannel personalization, personalized video content, and prioritizing customer data privacy, businesses can deliver a more relevant and engaging customer experience in 2023.